Frequently Asked Questions (FAQs)

Q: What types of clothing do you offer?
A: We specialize in premium quality T-shirts, shirts, and casual wear for men and women. Our collection features trendy designs, comfortable fabrics, and styles suitable for Indian climate and preferences.

Q: Are your products authentic and original?
A: Yes, all our products are 100% authentic. We source directly from verified manufacturers and maintain strict quality control standards to ensure you receive genuine, high-quality apparel.

Q: Do you offer customization services?
A: Currently, we offer selected customization options including size adjustments and color preferences. Please contact our customer service team for specific customization requests.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major payment methods including:

• Credit/Debit Cards (Visa, MasterCard, RuPay)
• Digital wallets (Paytm, PhonePe, Google Pay)
• Net Banking
• UPI payments
• Cash on Delivery (COD) for select locations

Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and comply with PCI DSS standards. All transactions are processed through secure payment gateways approved by RBI.

Q: Can I cancel my order after placing it?
A: Yes, you can cancel your order within 24 hours of placement if it hasn’t been dispatched. Once shipped, you can use our return policy instead.

Shipping & Delivery

Q: What are your delivery timeframes?
A:

• Metro cities: 2-4 business days
• Tier 2 cities: 4-6 business days
• Rural areas: 5-8 business days
• Express delivery available in select cities (24-48 hours)

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders above ₹999. Express delivery charges apply separately.

Q: Which areas do you deliver to?
A: We deliver pan-India to all serviceable PIN codes. You can check delivery availability by entering your PIN code at checkout.

Returns & Exchanges

Q: What is your return policy?
A: We offer a hassle-free 7-day return policy. Items must be unused, unwashed, and in original packaging with tags attached.

Q: How do I initiate a return or exchange?
A: Log into your account, go to ‘My Orders’, select the item you wish to return, and follow the return process. Our team will arrange for pickup from your location.

Q: How long does refund processing take?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.